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Updated: February 10, 2021
Low-scale earthquakes are commonplace and generally go unnoticed; however more powerful quakes can come as quite a shock if you are not used to them. If an earthquake does occur, stay calm. If you are in a hotel, restaurant or store, follow the instructions of the staff. They are well trained. Don’t rush outside. If you are out in the city, be aware of what is above you. Move to an open and safe place without panicking. When checking into a hotel, take note of the emergency exits. For further information on disaster preparedness, refer to the Tokyo Metropolitan Government’s official website or JNTO’s official website.
If you lose something valuable while traveling on a train, in a taxi, or at the airport, there are a number of lost property offices that you can get in touch with. Make sure to be aware of the company running the public transport you are using, just in case you need to get in touch at a later stage.
|JR East Lost & Found Telephone Inquiry Center||050-2016-1603|
|JR Ueno Station Lost & Found||03-3841-8069|
|JR Tokyo Station Lost & Found (JR East)||03-3231-1880|
|JR Tokyo Station Lost & Found (JR Tokai)||03-3286-0122|
|Tokyo Metro Lost & Found Center||0120‐104767|
|Toei Transportation Information Lost & Found||03‐3816-5711|
|Tokyo Taxi Center||03-3648-0300|
|Haneda Airport||Domestic Terminal: 03-5757-8107
International Terminal (Before Outbound Passport Control, Public Area): 03‐6428-0888
|Narita International Airport
＜Before embarkation procedure after disembarkation procedure＞
|Terminal 1: 0476-32-2105
Terminal 2: 0476-34-5220
Terminal 3: 0476‐34‐4195
Please inquire at the nearest police station or the Tokyo Metropolitan Police's Lost and Found Center.
|Tokyo Metropolitan Police Department Lost and Found Center||0570-550-142|
Located on most street corners, small police boxes—known locally as koban—support the locality. Drop in for directions, lost-and-found inquiries, or any traffic related incidents. For general police information, call 03-3501-0110.
The following resources are helpful for information on natural disasters in Tokyo and Japan: