About This Site

Copyright

Copyright to the content presented in this website is held by TCVB, a TCVB affiliate, or a stakeholder. The use of any copyrighted material on this website, through duplication, reproduction, lending, distribution, selling, and so forth without permission, regardless of whether it is for profit-making or non-profit purposes, is strictly prohibited.

About links

In principle, no restrictions are imposed on links to this website. When providing a link to Go Tokyo, please notify us of the address and content of your website, your purpose for providing the link, your name, and your contact information.
Note: Contact us via email regarding linking.
Note that a request to link to this website may be refused if the purpose of the website is in direct conflict with the goals of this website or if the website is deemed harmful to the public's trust in TCVB.
In principle, TCVB does not accept requests for the inclusion of links on this website.
To link to this website by banner, please use the banner below.

Disclaimers

TCVB takes every care to ensure the quality of the information presented on this website, but TCVB shall not guarantee that the information is 100% valid and 100% accurate.
The contents of this website (including the regulations on use) and its URL are subject to change or deletion without prior notice.
TCVB assumes no responsibility for any direct or indirect damages or inconvenience caused to users resulting from the use of the information provided on this website.

Privacy policy

TCVB establishes and complies with the following articles regarding information that can be used to identify an individual (referred to as "personal information" hereafter), such as names, email addresses, telephone numbers, cookies, IP addresses, and other information specified by TCVB as collected on its website.
We strongly recognize the importance of protecting users' personal information. We will strive to protect privacy by complying with the "Act on the Protection of Personal Information" (Personal Information Protection Act) and related laws and regulations.

Scope

This policy applies solely to this website and does not extend to other sites linked from this website. The handling of information on linked sites is the responsibility of the respective organizations.

Personal information collected and methods of collection

Use of Online Forms
Information such as the user's name, email address, and phone number is collected from a submitted online form.
Collection of Access Information
When users access our website, we may collect information such as the IP address of the device, pages viewed, and other information specified by TCVB to be collected on the website.
Use of Cookies
We may use cookies to analyze website usage and improve the user's experience by collecting information about the user's browsing history and behavioral patterns.
For our Cookie Policy, click here.

Use of personal information

TCVB assures the secure collection, use, and management of personal information and will use such information for the purposes specified below:

To provide services on this website and ensure its smooth operation
To understand usage patterns and improve services and quality
To respond to inquiries and opinions from users
For other purposes explicitly stated at the time of personal information acquisition

Provision of personal information to third parties

TCVB shall never provide nor disclose information that is collected by TCVB from users and which could lead to the identification of an individual to a third party without the prior permission of that person, except where required by the Personal Information Protection Act. Personal information may be provided to third parties when consent is obtained from the user or when permitted by law.

Collection of personal information

TCVB collects personal information through this website, explicitly presenting the purpose of the collection and expressing that the collection is made only within the necessary range for the purpose, and accepts the provision (registration) of personal information only when the user allows it.

Outsourcing

TCVB may outsource the handling of users' personal information to third parties to achieve the purposes stipulated in this policy. In such cases, TCVB will select appropriate outsourcing partners, enter into contracts with them to protect personal information, and exercise necessary and appropriate supervision.

Securing management measures

TCVB implements the following measures to prevent leakage, loss, or damage of private data, and to ensure the effective management of private data it has acquired or intends to acquire.

Development of Basic Policy

TCVB has developed a Personal Information Protection Policy to ensure the proper handling of personal information and to provide points of contact for inquiries and complaint handling.

Establishment of Rules for Handling Private Data

Establishment of Personal Information Handling Guidelines specifying handling methods, responsible parties/personnel, and their duties for each stage of: acquisition, usage, storage, provision, deletion/disposal, etc.

Organized Security Management Measures

Appointment of a responsible party for handling private data
Clarification of the personnel responsible for handling private data and the scope of data to be handled
Establishment of a system that reports to and communicates with the Personal Information Protection Manager when proof or signs of violations of laws or international regulations are identified
Conduct regular self-assessment of how personal information is handled and implement audits by other departments or external parties

Human Resource Security Measures

Provide regular training to personnel on important considerations regarding the handling of personal information
Include provisions regarding the confidentiality of personal information in employment regulations

Physical Security Measures

Implement entry and exit control of personnel and restrictions on devices brought into areas handling personal information, along with measures to prevent unauthorized individuals from viewing personal information
Implement measures to prevent theft or loss of devices, electronic media, documents, etc., handling personal information
Implement measures to prevent easy identification of personal information when transporting devices, electronic media, etc., used in the handling of personal information, including within the workplace

Technical Security Measures

Implement access controls to limit the personnel and scope of personal information handled
Introduce mechanisms to protect systems handling personal information from unauthorized external access or malicious software
Enhance authentication for access to personal information systems to prevent unauthorized use
Ensure security when sending or receiving personal information by using encrypted communication such as SSL/TLS
Implement regular backups and establish recovery procedures to prepare for data loss or damage

Disclosure, correction and suspension of use of personal information

When TCVB receives a request to disclose retained private data or records provided by third parties from the individual concerned or their authorized representative, it shall respond without delay, except in the following cases. If disclosure cannot be made or the retained private data does not exist, TCVB shall respond as such.

When there is a risk of harming the life, health, property, or other rights and interests of the individual or third party
When there is a risk of significantly hindering the proper execution of TCVB's operations
When it would violate laws and regulations

Furthermore, when TCVB receives a request from an individual or their authorized representative to correct, add, or delete retained private data, or to suspend its use, to erase, or stop its provision to third parties, it will investigate and respond in accordance with laws and regulations.
For details regarding the documents needed to request disclosure, how to submit them, and the method in which TCVB verifies that the request has been made by the individual or their authorized representative, and any applicable fees, please contact our inquiries desk.

Contact

For any comments, questions, complaints, or other inquiries regarding TCVB's privacy policy or the handling of personal information, please contact the following:

General Affairs Section, General Affairs Department, Tokyo Convention & Visitors Bureau
Address: 15F Shinjuku Monolith Building, 2-3-1 Nishi Shinjuku, Shinjuku City, Tokyo, Japan
Email: tcvbinfo@tcvb.or.jp

Revisions

TCVB may revise this policy at its discretion. However, if procedures for revision are stipulated in the Personal Information Protection Act or other related laws and regulations, revisions shall be made accordingly.

Enacted: August 2, 2022
Revised: October 1, 2025