My Tokyo Guide
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Updated: February 1, 2024
The Tokyo Tourist Information Center provides tourist information online to visitors to Tokyo from Japan or abroad. This service allows you to receive tourist information in a variety of languages from wherever you like such as at home or your destination, and it is provided free-of-charge to all travelers visiting Tokyo from other parts of Japan or abroad. All communications are done online, so you can easily access this service even from overseas.
Please select the operating system. The online tourist guide user guide (PDF) will then be displayed.
Similar to the Tokyo Tourism Information Center, the online tourist guide introduces tourist spots and routes in Tokyo and all across Japan and provides a guide to access and accommodation information. The four languages of Japanese, English, Chinese, and Korean are supported and, provided that you have an Internet connection, you can access this service from anywhere in the world. It is extremely useful for getting information about your destination before departure.
Japanese, English, Chinese, Korean
English & Japanese: 24 hours a day (year-round)
Chinese & Korean: 7:00-22:00 (year-round)
To contact the service outside of hours, use the email address below. Inquiries will be addressed in the order in which they are received.
Note: Service hours are subject to change.
The supported browsers are shown below. If you use anything other than the below systems or browsers, video and telephone call connections may not be possible.
Q: Is there a charge to access online tourist guide?
A: No fees are charged for the consultation service. You are expected to provide the communication system yourself.
Q: I cannot access the dedicated website.
A: Please ensure you are using a supported browser.
|PC (Windows/Mac): Google Chrome, Microsoft Edge, Safari, Firefox
iPhone/iPad : Safari
Android : Google Chrome, Firefox
*Please use the latest versions of these browsers.
Q: The call was connected, but I cannot hear the operator's voice.
A: Please check the speaker volume of your earphone microphone or communication terminal.
Q: The call was connected, but the operator cannot hear my voice.
A: Please check the settings of your earphone microphone or communication terminal. *Earphones or communication terminals without a microphone function cannot be used.
Q: Do you support any languages other than Japanese, English, Chinese or Korean?
A: Only those 4 languages are supported.
These Points to Note are for using Tourist Information Center’s online tourist guide service.
The following is the Terms of Service that govern the use of LiveCall service (“the Service”).
Handling of customer information
Disclaimer of Warranty
The Service provider company does not make any guarantees concerning the following items.
Disclaimer, force majeure, limit of responsibility
Reservation of rights
The Service provider company reserves all rights pertaining to the Service subject to the limited rights explicitly granted under the Terms of Service. No rights other than explicitly stipulated within the Terms of Service are granted to you.
The original Japanese text of the Terms of Service is the official, authoritative version. Translations are provided as an accommodation only and should be referenced with the Japanese text which is the only version that is intended to have legal effect.
Please see the below URLs for introductions regarding the Bureau and the Service provider company.
Tokyo Convention & Visitors Bureau: https://www.tcvb.or.jp/en/
The Service provider company:https://livecall.jp/
The Tokyo Tourist Information Center has 5 different locations in the Tokyo area. Be sure to drop into one when visiting Tokyo.
Please refer to this site “Tokyo Tourism Information Center” for details.