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Updated: July 1, 2021

The Tokyo Metropolitan Government operates Tokyo Tourist Information Centers at five locations in the metropolitan area, providing practical advice along with the latest tourist information for visitors to the city.
And whether you’re at home or on the road, please make use of the convenient “Online Tourist Guide” service that provides travel consultations free of charge.

Location and Business Hours

Tokyo Metropolitan Government
(Main Building No.1,1F)

Address Tokyo Metropolitan Government Building (Main Building No.1, 1F),
2-8-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Business hours 9:30 a.m. to 6:30 p.m., seven days a week
(Except the year-end through New Year holidays)
Note: Operating hours are subject to change under certain circumstances, such as facility closure or a natural disaster.
TEL 03-5321-3077
FAX 03-5321-3078
E-mail info@tokyo-tourism.jp
Note: Information and materials are available in Japanese, English, Chinese (both simplified and traditional), and Korean. Please understand that staff may take some time to respond.

Busta Shinjuku
(Shinjuku Expressway Bus Terminal,3F)

Address Shinjuku Expressway Bus Terminal,3F,
5-24-55 Sendagaya, Shibuya-ku, Tokyo
Business Hours 6:30 a.m. to 11:00 p.m.,
seven days a week
Note: Operating hours are subject to change under certain circumstances, such as facility closure or a natural disaster.

Open from 8:00 a.m. to 8:00 p.m. (also including weekends and holidays) from Jul. 1 (Th.) until further notice.
TEL 03-6274-8192
FAX 03-6274-8194
E-mail info@tokyo-tourism.jp
Note: Information and materials are available in Japanese, English, Chinese (both simplified and traditional), and Korean. Please understand that staff may take some time to respond.

Haneda Airport
(Terminal 3, 2F)

Address Haneda Airport Terminal 3 2F,
2-6-5 Haneda-kuko, Ota-ku, Tokyo
Business hours Open 24 hours a day,
seven days a week
Note: Operating hours are subject to change under certain circumstances, such as facility closure or a natural disaster.

Open from 8:00 a.m. to 8:00 p.m. (also including weekends and holidays) from Jul. 1 (Th.) until further notice.
TEL 03-6428-0653
FAX 03-6428-0657
E-mail info@tokyo-tourism.jp
Note: Information and materials are available in Japanese, English, Chinese (both simplified and traditional), and Korean. Please understand that staff may take some time to respond.

Keisei Ueno
(In front of the ticket gate)

Address In front of Keisei Ueno Station ticket gate,
1-60 Ueno-Koen, Taito-ku, Tokyo
Business hours 8:00 a.m. to 6:30 p.m.,
seven days a week
Note: Operating hours are subject to change under certain circumstances, such as facility closure or a natural disaster.
TEL 03-3836-3471
FAX 03-3836-3472
E-mail info@tokyo-tourism.jp
Note: Information and materials are available in Japanese, English, Chinese (both simplified and traditional), and Korean. Please understand that staff may take some time to respond.

Tama
(ecute Tachikawa, 3F)

Address 3-1-1 Shibasaki-cho, Tachikawa-shi, Tokyo
ecute Tachikawa, 3F
Business hours Monday-Saturday 10:00 a.m.-9:30 p.m.
Sundays and holidays 10:00 a.m.-9:00 p.m.
Open year round
Note: Operating hours are subject to change under certain circumstances, such as facility closure or a natural disaster.

Open only during ecute Tachikawa’s business hours from Jan. 9 (Sat.) until further notice. 
TEL 042-527-8611
FAX 042-527-8612
E-mail info@tokyo-tourism.jp
Note: Information and materials are available in Japanese, English, Chinese (both simplified and traditional), and Korean. Please understand that staff may take some time to respond.

Major Services

1.Information on sightseeing in Tokyo and other areas of Japan
2.Information service for tourist destinations and routes
3.Information service for transportation
4.Information service for accommodation facilities in Tokyo
5.Free Wi-Fi
6.Introduction to Tokyo Tourism Volunteers
7.Sales of related goods and tickets (only at the Tokyo Metropolitan Government and the Shinjuku Expressway Bus Terminal, also known as Busta Shinjuku)
8.Delivery of parcels and temporary safekeeping of personal belongings (only at Busta Shinjuku)
9.Currency Exchange (only at Busta Shinjuku)
10.Wheelchair and Stroller Rentals (only at Busta Shinjuku)

Online Tourist Guide

If you access the Online Tourist Guide dedicated website, you will be provided with a guide from wherever you are, such as your home.
You can talk simply by clicking here.


(Online Tourist Guide QR code)

[Hours] 9:30 - 18:00 (open all year round)
Note: Business hours are subject to change due to natural disasters, building closures, etc.
[Languages] Japanese, English, Chinese, Korean
[Recommended environment] PC (Windows/Mac): Google Chrome, Safari, Firefox, Opera
iPhone/iPad (iOS 13 or higher): Safari
Android (Android OS 4.4 or higher): Google Chrome
Note: Please use the latest version of each browser.