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- Tokyo Tourist Information Center Online Tourist Guide
Updated: August 28, 2025
Tokyo Tourist Information Center Online Tourist Guide
Get free Tokyo sightseeing advice from the comfort of your own home or travel destination!
Tokyo Tourist Information Center provides online travel information for visitors from both within Japan and abroad.
Tokyo Navigation AI EDO, highly knowledgeable about Tokyo tourism, is available 24/7 to support your journey anytime, anywhere.
Easily consult via your smartphone or PC—make this reliable travel partner a part of your trip!
*The service is free of charge, but users are responsible for any internet or data charges that may apply.
Tokyo Navigation AI EDO
Our latest AI Concierge, trained on Tokyo tourism information,
provides guidance via voice or chat.
- Available 24/7, anytime, anywhere
- Choose your preferred style: voice or text
- When you want to casually ask about Tokyo sightseeing
- Simple to use! No app needed—available instantly via your browser
Supported Languages
| Voice and text | Japanese, English, Chinese (Simplified/Traditional), and Korean |
| Text only | Supports over 50 languages, including the above 4 languages and 5 varieties (French, German, Italian, Thai, etc.) |
*Additional languages may be added in the future.
Hours of Operation:
24 hours
*This service provides automated responses by AI. Please note the following when using the service:
・The accuracy and completeness of responses are not guaranteed.
・Do not enter personal or confidential information.
Online Call
Tokyo Tourist Information Center Concierge will assist you via call and chat.
*Please note that you may experience wait times during busy periods
*Your camera will remain off during the session
Supported Languages:
4 languages (Japanese, English, Chinese, Korean)
Hours of Operation:
Japanese and English: 24 hours
Chinese and Korean: 7:00 AM - 10:00 PM
Outside of the above hours, please use the Tokyo Navigation AI EDO or contact us via email at the address below. We will respond to your inquiry according to the inquiry acceptance order.
info@tokyo-tourism.jp
Service details
Tokyo Navigation AI EDOHow to Use
Wondering about where you should go sightseeing in Tokyo?
Access the Tokyo Navigation AI EDO
Start a conversation with Tokyo Navigation AI EDO
You can get travel advice
Tokyo Navigation AI EDOMain Services Offered
Access the mobile version here!
Recommended System:
The supported browsers are as follows. Using an unsupported environment or browser may result in interrupted connections.
| PC（Windows） |
|
| PC（Mac） |
|
| Android |
|
| iOS（iPhone/iPad） |
|
- Older operating system versions may lead to connection issues. Please update to the latest version.
FAQ Tokyo Navigation AI EDO
Q. Is there a fee to use the Tokyo Navigation AI EDO?
A. No, there is no charge for using the service. However, please ensure that you are connected to the internet.
Q. Unable to access Tokyo Navigation AI Edo, or experiencing issues such as no voice playback or other problems.
A. Please check your browser and operating system.
Recommended Environment:
【Browsers】
Computers (Windows/Mac): Google Chrome, Microsoft Edge/Safari iPhone/iPad: Safari, Google Chrome Android: Google Chrome
*Please use the latest version of each browser.
【OS】
Windows 10 or later
MacOS 15 or later
iPadOS 16 or later
iOS 16 or later
Android 12 or later
Q. Is the service available 24 hours?
A. Yes, the service is available 24 hours a day, 365 days a year (except during maintenance).
Q. What should I do if the Tokyo Navigation AI EDO does not respond?
A. Please refresh the page or try again after a short while.
Q. Can I enter personal information?
A. Please do not enter any personal information (such as your name or address). If personal information is entered, it may be used within the scope stated in the Terms of Use and Privacy Policy.
Q. What should I do if the response is incorrect?
A. The Tokyo Navigation AI EDO provides automated responses using AI, so the information may not always be accurate. If you believe a response is incorrect, please let us know by using the feedback button. Also, please note that there may be a delay for the AI to acquire new information, so please check the official website of each facility if necessary.
Q. Can I review my past conversation later?
A. Please note that chat messages of the Tokyo Navigation AI EDO will be deleted if you press your browser’s “back” or “close” button, and you will not be able to review the conversation afterwards. Additionally, if there is no activity for a certain period while the chat screen is open, the session will end automatically. In that case, please restart the chat from the beginning.
Q. What should I do if I want to change the language during a conversation?
A. [For voice and chat]
Use the "Back" button to return to the previous screen, then select your preferred language using the "Language Selection" icon located at the top right corner of the page.
[For chat only]
Responses will automatically be provided in the language you use to type your question, so there is no need to change the settings.
Tokyo has five Tokyo Tourist Information Centers located throughout the city. Feel free to stop by when you're visiting Tokyo.
For more details, please visit the "Tokyo Tourist Information Center" page on this site.
Online CallHow to Use
Wondering about where you should go sightseeing in Tokyo?
Access the online call service.
Select your preferred language (Japanese, English, Chinese, or Korean).
Consult a concierge about your travel plans—it's available on smartphones too!
Online CallMain Services Offered
Access the mobile version here!
Recommended System:
The supported browsers are as follows. Using an unsupported environment or browser may result in interrupted connections.
| PC(Windows/Mac) |
|
| Android |
|
| iOS(iPhone/iPad) |
|
- Calls are not supported on Internet Explorer.
- Calls are not supported on iOS Chrome.
- Older versions of OS may not connect smoothly. Please update to the latest version.
- Calls may not connect smoothly through app-embedded browsers (e.g., WebView).
FAQ Online Call
Q. Is there a fee for using online call service?
A. No, there is no charge for using the service. However, please ensure that you are connected to the internet.
Q. I cannot access the online call.
A. Please check your browser system.
Recommended Systems:
PC (Windows/Mac): Google Chrome, Microsoft Edge, Safari
iPhone/iPad: Safari
Android: Google Chrome
*Please use the latest version of each browser.
*You may experience difficulty connecting during peak hours. Please wait some time and try again.
Q. I could connect to the call, but I cannot hear the operator’s voice.
A. Please check the settings and volume of your earphones/microphone or communication device speaker. If you still cannot connect, please use the chat feature.
Q. I could connect to the call, but the operator cannot hear my voice.
A. Please check the settings of your earphones/microphone and communication device. *Devices or headphones without microphones are not supported.
Q. Are there languages other than Japanese, English, Chinese, and Korean?
A. Online calls are available only in 4 languages. If you prefer a different language, please use Tokyo Navigation AI EDO.
Q. I don’t know how to use the chat.
A. Press the chat button at the top right of the call screen to open a chat window with the concierge.
Q. Can I check the chat contents later?
A. After the call, a screen where you can send the chat history to your email will be displayed. Please enter your email address and press the send button.
*Please note that the chat history will be erased if you press the “close” or “back” button on your browser.
Important Notices and Terms of Use Online Call
LiveCall Service Terms of Use (Extract)
Points to Note when Using this Service
These Points to Note are for using the online call service.
- Not all languages are offered. (Available languages are displayed.)
- This service is for instruction and introduction, and reservations or sales of any kind are not conducted.
- Depending on the network environment and traffic conditions, there may be an inability to maintain a stable connection. Connection rates depend on the data plan to which you have subscribed, and additional fees may be required.
- When using smart phones and tablets other than Apple devices, please use Android 4.2 OS or above, and the latest version of Google Chrome for a browser. Without using the above system requirements there is a possibility you will be unable to use this service.
- Using the online call service means that you have agreed to the LiveCall Terms of Use.
Live Call User Policy
The following is the Terms of Service that govern the use of LiveCall service (“the Service”).
Overview
- Using the Service, you agree to read, understand and comply with the Terms of Service. You shall not use the Service if you do not agree to the Terms of Service.
- The Service provider company shall be able to change the Terms of Service and the information published therein at any time without notice. The Service provider company may make improvements, changes, modifications, or cancellation of the contents, programs or product information of the Service without notice at any time.
- The customer cannot use the Service and the website of the Service to investigate functions, performance, or availability as a measurement of benchmark or reverse engineering.
Handling of customer information
- The handling of customer information provided when using the Service is in accordance with the Bureau and Service provider company's privacy policy.
Disclaimer of Warranty
The Service provider company does not make any guarantees concerning the following items.
- (a) The contents of the Service meet customer's requirements.
- (b) The Service shall not be interrupted.
- (c) The Service will be provided in a timely manner.
- (d) The Service is completely safe.
- (e) There shall be no defects in the Service.
- (f) No error shall occur in programs or data provided by the Service.
- (g) The information that can be obtained through the Service is accurate and reliable.
- (h) Data transmitted or received through the Service is stored in a predetermined server, transmitted to other parties, or displayed on the screen.
Disclaimer, force majeure, limit of responsibility
- For direct, indirect, incidental, derivative, special and punitive damages (including lost income or expected profits, or loss of business) that occurred with respect to the implementation and use of the Service, the Bureau and Service provider company shall not be held responsible, whether or not the damage was caused by a third party or the Bureau and Service provider company was informed in advance of the possibility of such damages (unless there is intent or gross negligence in the Bureau and Service provider company).
- the Bureau and Service provider company shall not be held responsible if the performance of the obligation of the Service has been rendered impossible or delayed due to circumstances beyond the Bureau and Service provider company's control. The events of force majeure include but are not limited to government actions, war, riots, strikes or labor disputes, technical troubles, internet unavailability, power outages, communication trouble, weather, floods, fires, explosions, natural disasters, regional emergencies, and so on.
Reservation of rights
The Service provider company reserves all rights pertaining to the Service subject to the limited rights explicitly granted under the Terms of Service. No rights other than explicitly stipulated within the Terms of Service are granted to you.
The original Japanese text of the Terms of Service is the official, authoritative version. Translations are provided as an accommodation only and should be referenced with the Japanese text which is the only version that is intended to have legal effect.
Please see the below URLs for introductions regarding the Bureau and the Service provider company.
Tokyo Convention & Visitors Bureau: https://www.tcvb.or.jp/en/
The Service provider company:https://livecall.jp/
Tokyo has five Tokyo Tourist Information Centers located throughout the city. Feel free to stop by when you're visiting Tokyo.
For more details, please visit the "Tokyo Tourist Information Center" page on this site.
Copyright © Tokyo Convention & Visitors Bureau. All rights reserved.