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Updated: November 28, 2024
You can get free travel consultation from home, while traveling, or from your favorite spot!
The Tokyo Tourist Information Center provides multilingual online travel information for visitors to Tokyo, whether you're coming from within Japan or abroad. You can use this service for free from home, your travel destination, or anywhere you prefer.
In addition to online calls guided by our concierge staff, we are testing the Tourist Information AI Chatbot, which delivers information through AI. We invite you to give it a try.
Online Call
Concierges (avatars) will assist you through calls and chat.
*Please note that you may experience wait times during busy periods
*Your camera will remain off during the session
Recommended when:
- You can not find the information you need online
- There is no tourist information center nearby
- You prefer to make inquiries via voice call
Supported Languages:
4 languages (Japanese, English, Chinese, Korean)
Hours of Operation:
Japanese and English: 24 hours
Chinese and Korean: 7:00 AM - 10:00 PM
Communication Methods:
Voice call, text input chat, screen sharing (recommended to use a computer)
Beta versionTourist Information AI Chatbot (β ver.)
We offer a generative AI system trained with travel information data that you can access through chat. This allows you to use the service without waiting, even when our online call service is busy.
*Note: As this is a testing period, the responses may not always be fully accurate. We value your feedback—please use the 
/
buttons to help us improve accuracy. Also, please note that high access volume may cause temporary connection difficulties.
Recommended for:
- Anyone who wants to receive consultation in their own language
- Anyone who prefers to consult at their own pace
Supported Languages:
More than 50 languages, including Japanese, English, Chinese (simplified/traditional), Korean, French, Spanish, German, Italian, Thai, etc.
*The chat screen will display in the same language as this page, but if you type in a different language, the response will be in that language.
*More languages may be supported in the future.
Hours of Operation:
24 hours
Communication Method:
Text input chat
Service details
Online CallHow to Use
Wondering about where you should go sightseeing in Tokyo?
Access the online call service.
Select your preferred language (Japanese, English, Chinese, or Korean).
Consult a concierge about your travel plans—it's available on smartphones too!
Online CallMain Services Offered
Start your online call now
Access the mobile version here!
The online call service offers the same information available at the counters of the Tokyo Tourist Information Center, including sightseeing spots and routes throughout Tokyo and Japan, transportation guidance, and accommodation suggestions.
The service is available in Japanese, English, Chinese, and Korean, and can be accessed from anywhere in the world with an internet connection.
Supported Languages:
Japanese, English, Chinese, Korean
Hours of Operation:
Japanese and English: 24 hours (year-round)
Chinese and Korean: 7:00 AM - 10:00 PM (year-round)
Outside the above service hours, please use the Tourist Information AI Chatbot (β ver.) or contact us at the following email address, and we will respond in sequence.
info@tokyo-tourism.jp
*Operating hours are subject to change.
Recommended System:
The supported browsers are as follows. Using an unsupported environment or browser may result in interrupted video or voice call connections.
| PC(Windows/Mac) |
|
| Android |
|
| iOS(iPhone/iPad) |
|
- Calls are not supported on Internet Explorer.
- Calls are not supported on iOS Chrome.
- Older versions of OS may not connect smoothly. Please update to the latest version.
- Calls may not connect smoothly through app-embedded browsers (e.g., WebView).
FAQ Online Call
Q. Is there a fee for using online call service?
A. No, there is no charge for using the service. However, please ensure that you are connected to the internet.
Q. I cannot access the online call.
A. Please check your browser system.
Recommended Systems:
PC (Windows/Mac): Google Chrome, Microsoft Edge, Safari
iPhone/iPad: Safari
Android: Google Chrome
*Please use the latest version of each browser.
Q. I could connect to the call, but I cannot hear the operator’s voice.
A. Please check the settings and volume of your earphones/microphone or communication device speaker. If you still cannot connect, please use the chat feature.
Q. I could connect to the call, but the operator cannot hear my voice.
A. Please check the settings of your earphones/microphone and communication device. *Devices or headphones without microphones are not supported.
Q. Are there languages other than Japanese, English, Chinese, and Korean?
A. The online call is available in four languages only. If you require other languages, please use the Tourist Information AI Chatbot (β ver.).
Q. I don’t know how to use the chat.
A. Press the chat button at the top right of the call screen to open a chat window with the concierge.
Q. Can I check the chat contents later?
A. After the call, a screen where you can send the chat history to your email will be displayed. Please enter your email address and press the send button.
*Please note that the chat history will be erased if you press the “close” or “back” button on your browser.
Important Notices and Terms of Use Online Call
LiveCall Service Terms of Use (Extract)
Points to Note when Using this Service
These Points to Note are for using the online call service.
- Not all languages are offered. (Available languages are displayed.)
- This service is for instruction and introduction, and reservations or sales of any kind are not conducted.
- Depending on the network environment and traffic conditions, there may be an inability to maintain a stable connection. Connection rates depend on the data plan to which you have subscribed, and additional fees may be required.
- When using smart phones and tablets other than Apple devices, please use Android 4.2 OS or above, and the latest version of Google Chrome for a browser. Without using the above system requirements there is a possibility you will be unable to use this service.
- Using the online call service means that you have agreed to the LiveCall Terms of Use.
Live Call User Policy
The following is the Terms of Service that govern the use of LiveCall service (“the Service”).
Overview
- Using the Service, you agree to read, understand and comply with the Terms of Service. You shall not use the Service if you do not agree to the Terms of Service.
- The Service provider company shall be able to change the Terms of Service and the information published therein at any time without notice. The Service provider company may make improvements, changes, modifications, or cancellation of the contents, programs or product information of the Service without notice at any time.
- The customer cannot use the Service and the website of the Service to investigate functions, performance, or availability as a measurement of benchmark or reverse engineering.
Handling of customer information
- The handling of customer information provided when using the Service is in accordance with the Bureau and Service provider company's privacy policy.
Disclaimer of Warranty
The Service provider company does not make any guarantees concerning the following items.
- (a) The contents of the Service meet customer's requirements.
- (b) The Service shall not be interrupted.
- (c) The Service will be provided in a timely manner.
- (d) The Service is completely safe.
- (e) There shall be no defects in the Service.
- (f) No error shall occur in programs or data provided by the Service.
- (g) The information that can be obtained through the Service is accurate and reliable.
- (h) Data transmitted or received through the Service is stored in a predetermined server, transmitted to other parties, or displayed on the screen.
Disclaimer, force majeure, limit of responsibility
- For direct, indirect, incidental, derivative, special and punitive damages (including lost income or expected profits, or loss of business) that occurred with respect to the implementation and use of the Service, the Bureau and Service provider company shall not be held responsible, whether or not the damage was caused by a third party or the Bureau and Service provider company was informed in advance of the possibility of such damages (unless there is intent or gross negligence in the Bureau and Service provider company).
- the Bureau and Service provider company shall not be held responsible if the performance of the obligation of the Service has been rendered impossible or delayed due to circumstances beyond the Bureau and Service provider company's control. The events of force majeure include but are not limited to government actions, war, riots, strikes or labor disputes, technical troubles, internet unavailability, power outages, communication trouble, weather, floods, fires, explosions, natural disasters, regional emergencies, and so on.
Reservation of rights
The Service provider company reserves all rights pertaining to the Service subject to the limited rights explicitly granted under the Terms of Service. No rights other than explicitly stipulated within the Terms of Service are granted to you.
The original Japanese text of the Terms of Service is the official, authoritative version. Translations are provided as an accommodation only and should be referenced with the Japanese text which is the only version that is intended to have legal effect.
Please see the below URLs for introductions regarding the Bureau and the Service provider company.
Tokyo Convention & Visitors Bureau: https://www.tcvb.or.jp/en/
The Service provider company:https://livecall.jp/
Tokyo has five Tokyo Tourist Information Centers located throughout the city. Feel free to stop by when you're visiting Tokyo.
For more details, please visit the "Tokyo Tourist Information Center" page on this site.
Tourist Information AI Chatbot (β ver.)How to Use
Wondering about where you should go sightseeing in Tokyo?
Access the Tourist Information AI Chatbot (β ver.)
Start a chat with the chatbot
Consult about your travel plans—it's available on smartphones too!
Tourist Information AI Chatbot (β ver.)Main Services Offered
Start using the Tourist Information AI Chatbot (β ver.) now!
Access the mobile version here!
The Tourist Information AI Chatbot (β ver.) utilizes a generative AI system trained on a comprehensive database of travel information. It introduces tourist attractions and routes in Tokyo, provides information on transportation and accommodations, and more. Supporting multiple languages, you can easily consult with it in your preferred language, 24 hours a day, 365 days a year, from anywhere in the world as long as you have an internet connection.
Supported Languages:
More than 50 languages, including Japanese, English, Chinese (simplified/traditional), Korean, French, Spanish, German, Italian, Thai, etc.
*The chat screen will display in the same language as this page, but if you type in a different language, the response will be in that language.
*More languages may be supported in the future.
Hours of Operation:
24 hours a day (year-round)
Recommended System:
The supported browsers are as follows. Using an unsupported environment or browser may result in interrupted connections.
| PC(Windows) |
|
| Android |
|
| iOS(iPhone/iPad) |
|
- Older operating system versions may lead to connection issues. Please update to the latest version.
FAQ Tourist Information AI Chatbot (β ver.)
Q. Is there a fee for using the Tourist Information AI Chatbot (β ver.)?
A. No, there is no charge for using the service. However, please ensure that you are connected to the internet.
Q. I cannot access the Tourist Information AI Chatbot (β ver.).
A. Please check your browser and OS.
Recommended Systems:
[Browser]
PC (Windows): Google Chrome, Microsoft Edge
iPhone/iPad: Safari, Google Chrome
Android: Google Chrome
*Please use the latest version of each browser.
[OS]
Windows 10 or later
iPadOS 15 or later
iOS 15 or later
Android 12 or later
Q. Is the service available 24 hours?
A. Yes, the service is available 24 hours a day, 365 days a year (except during maintenance).
Q. What should I do if the chatbot is not responding?
A. Try reloading the page or wait a little while before trying again.
Q. Can I get a response from a concierge at the Tokyo Tourist Information Center instead of AI?
A. If you would like a response from the Tokyo Tourist Information Center concierge, please use the online call service.
Q. Can I enter personal information?
A. Please do not enter any personal information (such as your name or address). If personal information is entered, it may be used within the scope stated in the Terms of Use and Privacy Policy.
Q. What should I do if the response is incorrect?
A. The responses provided by the Tourist Information AI Chatbot (β ver.) are generated by AI, and may not always be accurate. If you feel the response is incorrect, please let us know through the evaluation buttons. There may be a time lag in some of the information the AI learns, so we recommend verifying details with official websites when necessary.
Q. Can I check the chat contents later?
A. If you press the "close" or "back" button on your browser, the contents of Tokyo Tourist Information AI Chatbot (β ver.) will disappear and cannot be retrieved. Also, if you leave the chat screen idle for a certain period of time, the conversation will automatically end, and you will need to restart the chat.
Tokyo has five Tokyo Tourist Information Centers located throughout the city. Feel free to stop by when you're visiting Tokyo.
For more details, please visit the "Tokyo Tourist Information Center" page on this site.
- Visit Tokyo >
- Plan Your Trip >
- Tokyo Tourist Information Center Online Tourist Guide
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